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See how AWS Unified Operations for Media helps Prime Video deliver premium live sports experiences to millions of concurrent viewers worldwide. Engineering leader Ankur Sharma reveals how this partnership enables innovative features like Prime Vision, ultra-low latency streaming, and frame-accurate ad delivery across major events. Learn how the deep media expertise of AWS is helping Prime Video scale globally while pushing the boundaries of sports streaming technology.

Customer experience is entering a new era: AI-native solutions are reshaping how enterprises design, deliver, and scale engagement across voice, digital, and agent-facing channels. Citizens Bank is at the forefront of this shift. As part of their enterprise-wide "Reimagine the Bank" initiative, Citizens Bank is leveraging Amazon Connect Customer as the foundation for a multi-year transformation - accelerating time to value across self-service, agent-assisted interactions, and post-interaction...

Enterprise AI adoption faces significant barriers, with traditional approaches requiring long deployment cycles and achieving only 30% success rates. The primary bottleneck stems from data migration requirements that have high cost and time implications. This talk explores an alternative paradigm: federated intelligence architectures that eliminate data migration through connectivity and processing.

Drowning in observability data but starving for insights? In this live, interactive coding session, we'll build an AI agent that transforms raw telemetry into actionable intelligence. We'll build a system that correlates metrics, logs, and traces from Amazon CloudWatch. Our agent will analyze patterns, create relevant monitoring artifacts, and provide natural language explanations of complex issues.

Forward-thinking enterprises are discovering that thoughtful integration of AI creates new opportunities when teams are empowered with the right organizational structure and frameworks. In this Executive Summit session from AWS re:Invent, you'll hear from industry pioneers on how their organizations are fostering meaningful human-AI partnerships that enhance creativity, decision-making, and problem-solving capabilities. Learn more about Innovative Leadership: https://go.

Join us to learn how deploying AI in physical systems can offer speed, efficiency and cost savings. We’ll explore a real-world use case of defect detection in manufacturing to show how Edge AI can be applied from incident alert to diagnosis. Walk through practical applications of AWS SageMaker models running on edge devices based on Qualcomm® Dragonwing™ processors and how you can integrate AWS IoT Greengrass and Amazon Bedrock for a host of triggered actions and recommendations.

This week on Let’s Build a Startup, we’re featuring Deepgram and Kore.ai — showcasing how voice and conversational AI are shaping the next generation of customer experiences. Deepgram is redefining how we interact with technology through voice — offering cutting-edge speech-to-text, text-to-speech, and even speech-to-speech across 36+ languages. Kore.ai empowers businesses to build intelligent chatbots and digital assistants that make customer interactions seamless.

For more details on this topic, visit the AWS Knowledge Center on AWS re:Post and read the full article associated with this video: https://repost.aws/knowledge-center/resolve-amazon-connect-ccp-errors The AWS Knowledge Center contains trusted, expert-reviewed answers to frequently asked questions across AWS services — including EC2, S3, IAM, Lambda, Bedrock, and more. Niharika shows you how to troubleshoot Amazon Connect CCP softphone errors.

Looking to learn how to transform customer insights into exceptional customer service experiences? Join this session to hear how Traeger Grills uses AI-powered Amazon Connect to drive automation, enabling agents and supervisors to focus on the human aspects of customer service. Learn how the agentic AI capabilities of Amazon Connect can help you streamline contact center workflows and automate routine actions, all while keeping the service experience top of mind.

When anomalies strike, milliseconds matter. You can’t afford for data to arrive too late. This episode demonstrates anomaly detection using streaming data architectures, featuring a live pipeline and expert guest. We show you why integrating streaming analytics with Agentic AI matters: it creates autonomous systems that detect and respond instantly without human intervention.

Serving 1.1 million customers across 140 countries, ADP is using AWS to modernize complex legacy systems and reimagine how its business operates. By leveraging AWS Transform and cloud-first infrastructure, teams can break down decades of embedded rules and accelerate innovation. Early results include 2X productivity in extracting business processes—helping developers move faster while keeping core systems secure, resilient, and scalable. Subscribe to AWS: https://go.

With no DBA you are left with database instances that give major “DO NOT TOUCH” energy, but it’s literally sus in 2025 so now what? 💀 In this episode, we’re using Kiro (Amazon Q Developer) to decode all the mystery infrastructure lore - we’re talking version upgrades without the proper order of operations for a complex system. Documentation was written years ago and is giving major time machine vibes.