AWS re:Invent 2025 - Cochlear enhances contact center observability with Amazon Connect (BIZ215)
Real-time visibility of contact center operations and customer interactions is critical to delivering excellent customer service. In this session, hear from Cochlear — the global leader in implantable hearing solutions — on how you can leverage Amazon Connect to observe and manage end-to-end customer experience operations, from forecasting contacts, to planning workforce schedules, to delivering human agent coaching, and beyond.